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Stellar Vets – Client Care Survey
Stellar Vets
Client Care Survey – Help us serve you better
Access
Your Visit
Care Plans & Pricing
About You

At Stellar Vets, your experience matters as much as your pet's health. This short survey helps us understand what we're doing well and where we can do better – for you and your star pet.

⏱ Takes about 3 minutes
Access & Booking
Help us understand how easy it is to reach us and book appointments.
How easy is it to contact us when you need to?*
Very DifficultVery Easy
How do you feel about the time it takes to get an appointment?*
Very UnhappyVery Happy
What is your preferred way to contact us?*
Online booking
Message via PetsApp
Phone call
Email
Please answer all questions in this section before continuing.
Your Visit
Tell us about your experience during appointments.
Do you feel you understand your pet's treatment plan after appointments?*
Not at allCompletely
Would you like more follow-up resources after appointments? (e.g. handouts, videos, links)*
Yes, that would be really helpful
Possibly – depends on the situation
No, I'm happy with what I receive now
Online consults are by nature more limited. For example, we can't give your pet a full examination, and we're not permitted to prescribe medication. Given this, how likely are you to use online consults?*
Yes, I'd use this regularly
Possibly – I'd want to know more first
No, I prefer in-person visits
Please answer all questions in this section before continuing.
Care Plans & Pricing
Help us understand your experience with costs and care options.
How comfortable are you asking us about the cost of treatment options?*
Very UncomfortableVery Comfortable
Are you aware of our Best Buddy Unlimited Care Plan with unlimited free consultations?*
Yes, I already know about it
I've heard of it but want to know more
No, this is the first I've heard of it
Would a split payment option (e.g. 3 monthly instalments) be useful for larger bills such as neutering, dentals or surgery?*
Yes, I'd find that really helpful
Possibly – depends on the amount
No, I don't think I'd use it
Please answer all questions in this section before continuing.
About You
A few final questions to help us understand our community.
How did you first hear about Stellar Vets?*
Google search
Recommended by a friend or family member
Spotted the clinic in Littlehampton
Received a leaflet or flyer
Referred by my groomer or dog walker
Other
How likely are you to recommend Stellar Vets to a friend or family member?*
Not at all likelyExtremely likely
Is there anything we could do to make your visits less stressful for you and your pet? (optional)
If you could use just one word to describe Stellar Vets to a friend, what would it be?*
Please answer all required questions before submitting.
Your responses are anonymous and used only to improve our service.
⭐
Thank You!
Your feedback means the world to us. We're committed to making every visit a stellar experience – for you and your star pet.

The Stellar Vets Team 🐾